Customer Relations Associate

The Customer Relations Associate performs daily sales operational functions in the Dealer Services department related to the sale of branded aftermarket auto accessories to new car dealers nationwide. This position is responsible for maintaining and generating and building sales relationships with customers, through outbound and inbound phone calls. This position is also responsible for maintaining a constant focus on efforts to improve performance, quality, and efficiency of work processes.

Some Duties will include:
•Make outbound calls to existing customers from contact management software, to solicit orders, notify them of special promotions or flyers and improve customer satisfaction. Work with customer service and other departments to address customer issues as needed.
•Utilize sales management software to provide a summary of all pertinent account activity. Log all information to maintain a history of call, transactions and notes for complete customer profile.
•Assist external customers with orders and information via inbound/outbound calls, emails and faxes.
•Process, maintain and update orders as outlined in the department work instructions.
•Provide customer with additional information as requested, gather information necessary to complete transactions, and inform customers of order status including backorders.

We require:
•At least 1-3 years’ related work experience, which demonstrates the knowledge, skills and abilities to perform the above duties, required.
•A proven track record in school or work experience in working with people and excellent communication skills. At least one year of transferable experience required with sales/customer relations and customer service procedures.

We provide a solid foundation on which you can build a rewarding career of personal and professional growth. We also offer a competitive salary with a full benefit package including medical and dental insurance, life insurance, a 401(k) plan with an employer match, fitness center and much more! Please visit our website at www.warrendistribution.com for more information about our products and services.

We maintain a drug-free workplace and perform pre-employment physicals and drug screens.

Warren Distribution provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Warren Distribution complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Warren Distribution expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Warren Distribution’s employees to perform their job duties may result in discipline up to and including discharge.

• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
• Please view Equal Employment Opportunity Posters provided by OFCCP here.
• The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.